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    My invoice was rejected, what should I do?

    6834 15 Created on 2023-09-29 11:01:33; Last updated on 2023-11-15 11:08:07

    If your invoice was rejected by your customer, follow the steps below to find the reason of the rejection:


    • Navigate to the Document Manager app.
    • Find the rejected invoice. The invoice will display in status Rejected.


    • Click on the Document Number to open the invoice.
    • Click on the Open Collaboration option to find the reason of rejection.



    Once the reason of the rejection is understood, you may resend the new invoice with amended details.


    In case your customer had not filled in the reason of the rejection on the document, you will need to contact your customer directly in order to inquire about it. If you cannot find the customer's contact information, you can access their Landing Page in the Support Center app, under Landing Pages.


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