The platform is experiencing some issues - we are very sorry about it. Our engineers are already working on stabalizing the system. If you would like to get live updates on the status please subscribe on our status page here.
I have sent an invoice, but realized that I made a mistake. How do I correct this?
Created on 2012-07-24; Last updated on 2018-09-03
Due to VAT certification, an invoice that has already been sent cannot be modified directly. To correct the mistake, you will have to follow this procedure:
1. In the Documents page, select the invoice you wanted to modify, create a credit note based on it through the "Other actions" button, and send the credit note. This "cancels" this specific invoice:
2. Go back to the Documents list, find the invoice again, and click on "Use as draft" to create a new invoice based on this old one. Add new details and make whatever changes you want to make, and then send it:
141 people found this helpful.
- My account
- Invoicing & documents
- Network & connections
- Integration & API
- App Guides
- Announcements & Updates