Home / Tradeshift Documentation / Tradeshift Basics / My account / FAQs and troubleshooting

    How do I change the email address associated with my account?

    22144 36 Created on 2016-10-11 21:05:12; Last updated on 2022-07-01 13:00:46

    Having an up-to-date email address attached to your account is important on Tradeshift, in order to ensure you receive all relevant notifications. If you would like to change the email address that is currently associated with your account, you can do so directly from your User Settings.


    To do that, click on the account icon with your initials at the bottom left of the page to expand the app launcher, then click on "User Settings" from the menu at the bottom.


    Once the user details page opens, you will be able to see a link to "Change email" at the top of the page. Click on this link and you will get a new page where you can insert your new email address. Note that you also have to enter your current password. You can use any email address that isn't associated with any other account on Tradeshift. After inserting the email address, click on the "Proceed" button to continue.


    A confirmation email will be sent to this new email address. In that email, you (or the new user) will be asked to confirm the new email address. Clicking on the confirmation button will take you to a page where you must enter a new password. If you don't complete this procedure, the email address will not be changed.


    Please note: Company admins must remember to arrange for a new admin in the situation of them leaving the company. To learn more about adding a new company admin, please read this article. In case you have any issues while doing this, please contact Tradeshift Support.

    36 people found this helpful.

    Related Articles