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    FAQ sections will be introduced across our Support Apps

    5813 0 Created on 2023-11-07 09:25:24; Last updated on 2023-11-07 09:26:44

    We are excited to announce an enhancement in our support services. Starting November 15th, 2023, we will be introducing FAQ sections across various Support Apps in waves.


    Key Points:


    Affected Areas: Knowledge Base, Chat and Ticket Creation Forms, the Support Center App.


    Change Description: Implementation of FAQ sections for quick access to answers.


    Benefits:

    • Users can now access quick answers to common queries directly within the support apps.
    • Improved efficiency in issue resolution with readily available information.


    Additional Information: In the event that users have more specific questions or require further assistance, they retain the option to raise a ticket with our Support Team.


    We believe that this enhancement will significantly contribute to a smoother and more efficient support experience for our users.


    Thank you for your attention to this matter.

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